What information do we collect from you?
NeoYachting.com collects personally identifiable information (PI) about you that you voluntarily provide. PI includes information that can identify you as a specific individual, such as your name, phone number, or e-mail address. Although you are required to register as a member of NeoYachting.com in order to have access to specific data or book a charter on-line, many areas of NeoYachting.com can be accessed without providing any PI. On all NeoYachting.com pages that collect PI, we specifically describe what information is required in order to provide you with the product or service you have requested. NeoYachting.com collects PI when you :
- Apply to become an Neo Charter Club member
- Book a yacht charter
- Provide details to help us organize your yacht charter
- Send a request for a yacht charter
- Contact the Neo Charter Club
- Subscribe to our newsletter
Member information
NeoYachting.com collects your e-mail address, password, full mailing address, phone numbers and some information regarding your preferences as a charter guest or yacht owner when you register to become a Neo Charter Club member. Yacht charter reservation
NeoYachting.com collects the billing address of the credit card that is used to purchase a yacht charter. We will also collect credit card information, including card number, card type, cardholder name, and expiration date, in order to bill you for the yacht charter purchased through NeoYachting.com. Please view our Credit Card Guarantee. Yacht Charter details
When you book a charter on www.NeoYachting.com, we may collect information about your Charter Preferences, including your travel arrangements, preferred activities, food preferences, beverage preferences, allergies, etc... This information is stored in the “Charter Guest” section which can be accessed through the following link: jointheclub.html.
When someone other than yourself is accompanying you on your yacht charter, we may collect PI and travel preferences about that individual. You should obtain the consent of other individuals prior to providing NeoYachting.com with their full names, contact numbers, e-mail addresses, and Charter Preferences, as they will be unable to directly access our systems to view or change any information you provide on their behalf. Yacht Charter request
On NeoYachting.com, you can submit a request for a yacht charter by selecting a preferred yacht, location and dates and filling in a contact form. By submitting the form, you do not commit to purchasing a yacht charter. Information collected by NeoYachting.com when you submit a request may include your full name, e-mail address, street address, city, zip code, country of residence and phone numbers. Contacting the Neo Charter Club
NeoYachting.com collects PI such as your full name and e-mail address whenever you submit a question or suggestion. Newsletter
NeoYachting.com collects PI such as your e-mail address whenever you subscribe to our Newsletter. NeoYachting partners
NeoYachting has signed partnerships with third parties to offer our members and site visitors a variety of products and services. All services throughout NeoYachting.com that are provided by a third-party partner are described as such. Although we only work with reputable and serious companies, our partners may have different privacy policies than NeoYachting. We encourage you to review our business partners' privacy policies to further understand their procedures for collecting, using, and disclosing your information. Other information we collect
Some information is collected automatically every time you visit NeoYachting.com (e.g., cookies and computer information). In addition, information may be collected from other independent, third-party sources. Cookies and other Web technologies
When you visit NeoYachting.com we collect information about your computer and assign you a "cookie" (a small, unique identifier text file). You do not provide this information - it is collected automatically as a means of supporting your visit to our site. This cookie does not contain any PI. You can always choose to not receive a cookie file by enabling your Web browser to refuse cookies or prompt you before accepting a cookie. Be advised that, by refusing to accept a cookie, you will not be able to access many travel services and planning tools offered by NeoYachting.com. When you access the “Charter Guest” section of the NeoYachting.com web site or book a charter, NeoYachting requires you to sign in as a member, using your e-mail address and password. Once you sign in as a Neo Charter Club member, we record your e-mail address in the cookie file on your computer. Your e-mail address is stored in the cookie file as encrypted data, so no one can view the information it contains by obtaining unauthorized access to your computer. Permanent cookie files remain on your computer's hard drive until you manually delete the file.
Computer information
NeoYachting.com collects certain technical information from your computer each time you request a page during a visit to NeoYachting.com. This information is collected from your computer's Web browser to enhance your experience on our site and may include your IP address, operating system, Web browser software (e.g., Netscape Navigator or Internet Explorer), screen resolution, and referrer Web site.
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How do we use your information?
Information collected on NeoYachting.com may be used to :
- Apply to become a Neo Charter Club member
- Purchase a yacht charter
- Send marketing communications to you
- Respond to your questions or suggestions
- Improve the quality of your visit to our site
Member registration information
When you apply to become a member of the Neo Charter Club, we use your PI to contact you by phone or e-mail and communicate our membership rules. Purchasing a yacht charter
Information collected when you complete your charter profile is used to confirm and process your booking. In addition, information collected from you when you purchase a yacht charter is used to bill your credit card and deliver your travel documents, either electronically or through the mail. Marketing notifications
As a registered Neo Charter Club member, you may receive e-mails from us about special offers, news from thr shipyards, trip information, or other travel opportunities on NeoYachting.com and its marketing partners. We may also use your e-mail address or telephone number to contact you about changes to your purchased yacht charter. You may also receive postal mail notifications from us about special offers, news from the shipyards, trip information, or other travel opportunities and its marketing partners. E-mail or postal marketing notifications containing offers for our marketing partners will be sent by Neo Charter Club on our partners' behalf. Responses to your questions or suggestions
We will use your e-mail address or telephone number to respond when you submit a question or suggestion, or request assistance when accessing your account. Improving the quality of your visit to our site
We collect certain information based on your navigation of our site in order to better understand and serve our guests. This data allows us to streamline your ability to navigate the site and develop featured programs and content that will be of interest to our members and site visitors. No PI is collected unless you explicitly provide it.
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Who do we share your information with?
NeoYachting.com does not sell, rent or share your PI to anyone.Service providers
To provide and process the services you request, Neo Charter Club may share your PI with our authorized service providers that perform certain services or functions on our behalf. We only share information about yacht charters either rented or purchased on NeoYachting.com. In all cases, we will ask you for your prior autorisation. Neo Charter Club may contract a reputable third party to facilitate the distribution of survey, promotion, or sweepstakes programs. Upon completion of these projects, all information is returned to Neo Charter Club. Our obligations
Neo Charter Club may be required by law to disclose information you have provided in obtaining our yacht charter products or services. Neo Charter Club may also disclose information against someone who poses a threat to the Neo Charter Club’s interests (such as customer fraud) or whose activities could bring harm to others. In addition, it may be necessary for the Neo Charter Club to provide customer information to third parties, such as credit card companies, for the purpose of resolving disputes that arise in the normal course of business. Other Web sites
There are several places throughout NeoYachting.com that may link you to other Web sites that do not operate under NeoYachting.com's information privacy practices. When you click through to these Web sites, NeoYachting.com's information privacy practices no longer apply. We recommend that you examine the privacy statements for all third-party Web sites to understand their procedures for collecting, using, and disclosing your information.
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How can you control the use of your information?
The Neo Charter Club believes that members should have control over the collection and use of their PI. You have access to your information in the following areas of NeoYachting.com: Charter Guest Section
The “Charter Guest” Section on NeoYachting.com allows charter guest members to view and change their account settings. You can update your full name, e-mail address, password, full address, add new guests and delete existing guests from each booking with the Neo Charter Club; update or correct names, phone numbers, passport information, and emergency contacts for guests associated with each yacht charter; and update your charter preferences.
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When do you receive communications from NeoYachting.com?
Visitors and members will receive communications from NeoYachting.com when they :
- Sign up to become a Neo Charter Club member
- Send a yacht charter request or place an option
- Purchase or cancel a yacht charter
- Contact the Neo Charter Club with questions/suggestions
Sign up to become an NeoYachting.com member
When you apply to become a Neo Charter Club member, you will receive an "Introduction to the Neo Charter Club" e-mail. This e-mail describes the benefits of being a Neo Charter Club member as a yacht owner or a charter guest. Send a yacht charter request or place an option
When you send a request for a yacht charter, pre-book a charter or place an option, we will send you a confirmation e-mail with the details of your request (i.e. yacht model, cruising area, start and end dates, etc…) Purchase or cancel a yacht charter
Each time you purchase a yacht charter through NeoYachting.com, or change or cancel a confirmed travel reservation, you will receive confirmation of your booking via e-mail. In the event that your travel plans are disrupted because of mechanical, weather, or carrier business conditions, The Neo Charter Club may contact you to inform you of these disruptions and help you make alternative travel arrangements. Contact the Neo Charter Club with questions/suggestions
When you request assistance with viewing your itinerary, logging on to the NeoYachting.com web site, or accessing your account, we will respond to you via e-mail or telephone.
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How do we protect your information?
We want our members and site visitors to feel confident about using NeoYachting.com to plan and purchase their yacht charter, so we are committed to protecting the information we collect. NeoYachting.com has implemented a security program to keep information that is stored in our systems protected from unauthorized access. Currently, NeoYachting.com only stores the information you provide when registering to become a Neo Charter Club member, sending a request or booking a yacht. Our systems are configured with data encryption, or scrambling, technologies, and industry-standard firewalls.
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NeoYachting.com's Privacy Statement
This Privacy Statement was produced and posted on NeoYachting.com on December 1, 2009. NeoYachting reserves the right to modify or amend this Privacy Statement at any time and for any reason. If there are material changes to this statement or in how NeoYachting will use your PI, Neo Charter Club will prominently post such changes prior to implementing the change.
Regardless of later updates, we will abide by the information privacy practices described in this Privacy Statement at the time you provided us with your information. If you have questions about our Privacy Statement, please e-mail us using our support and feedback form.
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